Thank you for choosing Snuggles Hoodies! We strive to offer a seamless shopping experience. Our return and refund policy is designed to provide clarity and convenience for our valued customers.

Duration of Refund Eligibility

Our return and refund policy extends for a period of 30 days from the date of your purchase received by customer. If 30 days have passed since your purchase, unfortunately, we are unable to offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, the item you wish to return must remain unused and in the same condition as when you received it. It should also be in its original packaging.

Exclusions from Return

Several categories of products are exempt from being returned. Items such as perishable goods (including food, flowers, newspapers, or magazines), intimate or sanitary goods, hazardous materials, or flammable liquids or gases are non-returnable. Additionally, gift cards, downloadable software products, and specific health and personal care items fall under non-returnable items.

Required Documentation for Return

For processing your return, we kindly request a receipt or proof of purchase. This helps us efficiently handle your request.

Partial Refunds

In certain situations, partial refunds may be granted:

• Items with visible signs of use
• Opened items like CDs, DVDs, software, video games, cassette tapes, or vinyl records
• Items not in their original condition, damaged, or missing parts for reasons not due to our error
• Items returned more than 90 days after delivery

Refund Process

Upon receiving and inspecting your returned item, we will send an email to confirm the receipt and notify you regarding the approval or rejection of your refund. If approved, your refund will be processed and credited back to your original method of payment within a specific timeframe.

Delayed or Missing Refunds

In the event of a delayed refund, kindly check your bank account first. If there’s still no sign of your refund, contact your credit card company and bank for further assistance. If the issue persists, please reach out to us at [Your Email Address].

Sale Items and Exchanges

Only regular-priced items are eligible for refunds; sale items are non-refundable. We only replace items if they are defective or damaged. If you require an exchange for the same item, please email us at flocommerce93@gmail.com for guidance.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. For items not marked as gifts during purchase, the refund will be issued to the gift giver, allowing them to be informed of the return.

Shipping Returns

You will be responsible for the shipping costs associated with returning your item. Please ship your product to FLOCOMMERCE LLC 21 NE 22nd ST Miami FL 33137. The shipping costs are non-refundable, and any refund processed will exclude the cost of return shipping.

For high-value items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.

Customer Support

For any inquiries or clarifications regarding refunds and returns, feel free to contact us at flocommerce93@gmail.com. Our team is here to assist you.